The video, captured from within the plane during the period of turbulence, shows a terrified woman sat in her seat as one of the plane's air hostesses trying to fix the broken window panel.
An Air India official confirmed three passengers were taken to the hospital for treatment of injuries caused due to violent turbulence. Three passengers sustained minor injuries in the flight and some overhead oxygen masks also got deployed.
The incident has been described as a "freak kind of severe turbulence".
Besides Air India, aviation regulator Directorate General of Civil Aviation (DGCA) and Aircraft Accident Investigation Board (AAIB) are probing the incident, which happened on April 19 soon after the flight took off from Amristar, one of the officials said.
The 50-second footage opens with a stewardess surreally holding the fugitive window panel, which she then fumblingly replaces in its frame.
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The newest emergency - on board that the Boeing 787 Dreamliner - left lots of those 240 travellers on board in tears and praying for help. The turbulence continued for 10 to 15 minutes.
Senior Air India air safety experts looking into the incident said "clear air turbulence appears to the preliminary cause", according to NDTV.
The banking govt suffered head accidents after the jet exploded on Southwest flight 1380 from NY to Dallas. "The outside window did not break, and there was no de-pressurisation". The overhead panel cover of a seat also reportedly got cracks.
In October 2014, a Singapore Airlines Airbus A-380 encountered a similar situation while descending to land at Mumbai's Chhatrapati Shivaji International Airport. Two others suffered minor injuries. Hit by sudden turbulence, 22 passengers and crew onboard the Airbus A-380 had been injured.