An equipment malfunction in one of its data centers is the reason for an outage that caused customers not to have access to their bank accounts, a BB&T spokesperson said.
- BB&T Bank restored ATM and automated phone services after a "technical issue" Thursday evening knocked them out. No word on how long it would take to fix the issue and restore service.
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The Winston-Salem, N.C. -based bank, a major Richmond-area employer, apologized to customers and said it was keeping most bank branches open until 7 p.m. Friday and would offer extended hours on Saturday as it worked to restore service. Thank you so much for your continued patience. The first notice of the outage was sent out Thursday afternoon. If you've incurred fees or experienced any other challenges directly related to this outage, please know we will work with you to address those issues as our systems come back online.
Officials with BB&T said "the issue has been identified and they're working to resolve it as soon as possible". "Shame on you", one customer wrote on BB&T's Twitter page. It's also a Fortune 500 company and one of the largest banks in the US, with its website boasting "over 2,000 financial centers in 15 states and Washington, D.C".