HP has issued a warning to its customers and recalling a number of its notebooks as their batteries have the potential to overheat, posing a fire and burn hazard to its customers. HP that it's recalling batteries for select laptop models, including some in the ProBook, Envy, and ZBook families.
And, as an additional safety measure, HP has instructed customers who determine that their battery should be replaced to use the BIOS update enabled by the company to set the battery to "battery safe mode", a mechanism created to discharge the defective battery and prevent continued use. In the case of customers with 5 or more defective batteries, HP has also set up a separate Bulk Validation and Replacement Order process. "For this reason, it is extremely important to check whether your battery is affected". Therefore the company is providing battery replacement services for free.
This follows eight reports of lithium-ion batteries overheating and/or melting, and in one case causing a first-degree burn to someone's hand, with three further cases citing resulting property damage (presumably caused by fire, of course) to the tune of $4,500. Although 50,000 of the affected batteries were sold within the United States, an additional 2,600 were sold within Canada, HP said. HP has provided a utility for checking [Note: this is a link that downloads an executable for then testing tool] if your battery is affected.
Late last week, the U.S. Consumer Product Safety Commission announced that HP Development Company, a subsidiary of Hewlett Packard, would be recalling the lithium-ion batteries found in HP Notebook computers and mobile workstations.
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For more information and to determine if their product is affected, consumers may visit the HP Battery Recall website or telephone HP Inc. Instead, HP has developed a BIOS update that will put the battery into a "battery safety mode".
Why this matters: Battery recalls happen every so often, often due to manufacturing issue. This mode will discharge the battery and prevent it from being recharged until the battery is replaced.
They also were shipped in notebook computers and mobile workstations sold from December 2015, through December 2017, for between $300 and $4,000.